01 Anything at all
Bugs, billing, a feature that behaves oddly, a chart that will not load, a question before you pay, or a strong opinion about the product — this is the address. You do not need an account to write to it.
It is answered by one person, usually within two business days. If something is broken badly enough to stop you working, say so in the subject line and it moves to the front.
02 Privacy and your data
Export, deletion, correction, or any other request about the personal data held on your account. This address exists separately because those requests carry legal deadlines and must not sit behind ordinary support mail. What we hold and why is set out in the Privacy Policy.
You can also export or delete your account yourself from the account menu inside the app — no email needed, and deletion asks you to type DELETE so it cannot happen by accident.
03 Refunds and cancellation
Write to hello@freebacktest.app with REFUND in the subject, from the address on your account. The terms — 30 days, no questions asked, and how cancelling differs from refunding — are on the Refunds & Cancellation page.
Never send card numbers by email. We do not have them, cannot use them, and do not want them in an inbox. Payments are handled by a merchant of record whose name, not ours, appears on your statement.
04 What we cannot answer
We will not tell you what to buy, when to buy it, or whether a strategy is a good one. FreeBacktest is a tool for testing your own ideas against real historical prices; it does not give investment advice, and no message from this address should be read as any. The full wording is in the risk disclosure at the foot of every page.